Effective Date: August 2, 2025
Last Updated: August 2, 2025
Thank you for shopping with Transpuregistics. We are committed to getting your home décor items delivered to you safely and promptly. This Shipping Policy outlines important details regarding processing times, delivery methods, costs, and more.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
During high-volume periods (e.g., sales or holidays), processing may take slightly longer.
Once your order is shipped, you will receive a confirmation email with tracking details.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping (U.S.) | 3–7 business days |
| Expedited Shipping | 2–3 business days |
| International Shipping | 7–21 business days |
Delivery times may vary depending on your location and external factors such as carrier delays or customs processing.
3. Shipping Costs
Shipping costs are calculated at checkout based on your location, chosen shipping method, and total order weight.
We occasionally offer free shipping promotions — subscribe to our newsletter to stay informed!
4. International Shipping
We currently ship to select countries. International customers are responsible for any customs duties, taxes, or import fees that may apply upon delivery.
Please note:
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Delivery times for international orders can vary significantly.
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Some products may not be available for international shipment due to size or material restrictions.
5. Delivery Issues
Lost or Stolen Packages
Once a package is marked as "Delivered" by the carrier, Transpuregistics is not responsible for lost or stolen items. Please:
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Double-check with household members or neighbors
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Contact your local post office or carrier
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Reach out to us at ecomm@transpuregistics.com — we’re happy to assist where possible
Delayed Orders
If your order is delayed, we recommend waiting an additional 48 hours after the expected delivery date before contacting us.
6. Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for:
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Deliveries made to incorrect or incomplete addresses
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Additional costs incurred for re-shipping
If you notice an error, contact us immediately at ecomm@transpuregistics.com. We may be able to make changes if the order has not yet shipped.
7. Damaged Items During Shipping
If your item arrives damaged, please notify us within 7 days of delivery. Email ecomm@transpuregistics.com with:
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Your order number
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Photos of the damaged item and packaging
We’ll work with you to issue a replacement or refund.
8. Questions?
For shipping-related inquiries, please contact us:
Email: ecomm@transpuregistics.com
Address: 1713 Voorhies Avenue Apt 3, Brooklyn, New York 11235, United States
FAQs
1. Where do you ship?
We currently ship within the United States. Stay tuned — international shipping is coming soon.
2. How much does shipping cost?
Shipping is free on all U.S. orders over $99. Orders under $99 will include a flat-rate fee calculated at checkout.
3. How long will it take to receive my order?
Most orders ship within 1–3 business days. Delivery typically takes 5–8 business days depending on your location.
4. How can I track my order?
Once your order ships, you’ll receive a tracking link by email. You can also track it through your account dashboard.
5. Can I change or cancel my order?
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